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Frequently Asked Questions

Click on the questions below to see answers to common questions.

  • What do I do when a death occurs?

    The funeral home will help coordinate arrangements with the cemetery.

    Bring the following information to complete the State vital statistic requirements:

    1. Birth Date
    2. Birthplace
    3. Father's Name
    4. Mother's Name
    5. Social Security Number
    6. Veteran's Discharge or Claim Number
    7. Education
    8. Marital Status
    • Contact your clergy. Decide on time and place of funeral or memorial service. This can be done at the funeral home.
    • The funeral home will assist you in determining the number of copies of the death certificates you will be needing and can order them for you.
    • Make a list of immediate family, close friends and employer or business colleagues. Notify each by phone.
    • Decide on appropriate memorial to which gifts may be made (church, hospice, library, charity or school).
    • Gather obituary information you want to include such as age, place of birth, cause of death, occupation, college degrees, memberships held, military service , outstanding work, list of survivors in immediate family. Include time and place of services. The funeral home will normally write article and submit to newspapers (newspaper will accept picture and they will be returned intact).
    • Arrange for members of family or close friends to take turns answering door or phone, keeping careful record of calls. If Social Security checks are automatic deposit, notify the bank of the death.
  • What services do funeral directors perform?

    The funeral director's job is to assist the bereaved in various ways to help them through the loss of a loved one. A funeral director provides bereavement and consolation services for the living, in addition to making arrangements for the cremation, burial, and memorial services for the deceased. He fulfills the role of funeral arranger, funeral director, funeral attendant, and embalmer.


    The following list is not all-inclusive, but describes some of the major tasks of a funeral director: 

    •     Removal and transfer of the deceased from the place of death to the funeral home
    •     Professional care of the deceased, including embalming, casketing, and cosmetology
    •     Consulting with family to make arrangements for the funeral service
    •     Filing certificates, permits, and other required forms
    •     Obtaining copies of the death certificate
    •     Arrangements with the cemetery, crematory, or other places of final disposition
    •     Creates and publishes the obituary
    •     Arrangements for clergy, music, flowers, transportation, pallbearers, and special fraternal or military services
    •     Directs and manages the funeral service and the funeral procession
    •     Assists the family with death-related claims, including Social Security, VA insurance, grief counseling

  • Why are funerals so expensive?

    A traditional funeral involves a number of services which add to the total cost. Besides a non-declinable basic services fee, other charges may include removal/transfer of the body to the funeral home; embalming; other preparation of the body; use of facilities and staff for viewing; use of facilities and staff for the funeral ceremony; use of a hearse, service car, or van; a basic memorial printed package; casket, a vault or grave liner, and purchase of a cemetery plot.

  • What is the purpose of a funeral?

    A funeral or memorial service provides an opportunity for the living to show respect for the deceased and pay tribute to their life. It provides a framework to freely and openly express our beliefs, feelings, and thoughts about the death of our loved one. It gives us permission to grieve our loss, share in solidarity, and gain strength from others who are experiencing the same loss.

  • What are the choices for funeral services?

    The four main types of funeral services include the traditional funeral service, the memorial service, the committal service, and the affirmation or celebration of life service.

  • Can you still have a funeral if you choose cremation?

    Yes, cremation or burial is merely the disposition of the body. Funeral services are to honor and remember your loved one, regardless of disposition.

  • Can I plan in advance if I choose cremation?

    Pre-arranging funeral services can be done regardless of the final disposition. Pre-arranging is simply recording your wishes with the funeral home and prefunding if you choose to do so.

  • What information should I bring to the arrangement conference?

    • Advance Directives - If the deceased left any written advance directives concerning the disposition of his remains and memorialization, you need to bring them with you. These instructions may be found in a will, or there may be a formally witnessed disposition directive, funeral pre-arrangements, or a pre-need contract.
    • Military Discharge Papers
    • Details on any cemetery property owned by the deceased or the family (grave plot, columbarium space, etc.)
    • Recent photograph of the deceased and any personal effects that you wish to be included in the viewing or burial
    • Specific information on the deceased: 
    •     Full legal name
    •     Address
    •     Marital status
    •     Social Security number
    •     Date of birth
    •     Place of birth (city and state)
    •     Educational history (number of years of schooling)
    •     Armed Forces service dates and serial number
    •     Occupation or profession
    •     Parent's names, including mother's maiden name
    •     Next of kin and other survivors

  • When I call, will someone come right away?

    If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good-bye, that's perfectly acceptable. Your funeral director will come when your time is right.

  • Should I choose Burial or Cremation?

    Burial in a casket is the most common method of disposing of remains in the United States, although entombment also occurs. Cremation is increasingly selected because it can be less expensive and allows for the memorial service to be held at a more convenient time in the future when relatives and friends can come together.


    A funeral service followed by cremation need not be any different from a funeral service followed by a burial. Usually, cremated remains are placed in urn before being committed to a final resting place. The urn may be buried, placed in an indoor or outdoor mausoleum or columbarium, or interred in a special urn garden that many cemeteries provide for cremated remains. The remains may also be scattered, according to state law.

  • Why have a public viewing?

    Viewing is a part of many cultural and ethnic traditions. Many grief specialists believe that viewing aids the grief process by helping the bereaved recognize the reality of death. Viewing is encouraged for children, as long as the process is explained and the activity is voluntary.

  • What is the purpose of embalming?

    Embalming sanitizes and preserves the body. Embalming makes it possible to lengthen the time between death and the final disposition, allowing family members time to arrange and participate in the type of service most comforting to them.

  • Does a dead body have to be embalmed, according to law?

    The Federal Trade Commission says, "Except in certain special cases, embalming is not required by law. Embalming may be necessary, however, if you select certain funeral arrangements, such as a funeral with viewing. If you do not want embalming, you usually have the right to choose an arrangement that does not require you to pay for it, such as direct cremation or immediate burial."

  • Do I have to make different funeral arrangements if I choose cremation?

    It really depends entirely on how you wish to commemorate a life. One of the advantages of cremation is that it provides you with increased flexibility when you make your funeral and cemetery arrangements. You might, for example, choose to have a funeral service before the cremation; a memorial service at the time of cremation or after the cremation with the urn present; or a committal service at the final disposition of cremated remains. Funeral or memorial services can be held in a place of worship, a funeral home or in a crematory chapel.

  • What can be done with the cremated remains?

    With cremation, your options are numerous. The remains can be interred in a cemetery plot, i.e., earth burial, retained by a family member, usually in an urn, scattered on private property, or at a place that was significant to the deceased. (It would always be advisable to check for local regulations regarding scattering in a public place-your funeral director can help you with this.)


    Today, there are many different types of memorial options from which to choose. Memorialization is a time-honored tradition that has been practiced for centuries. A memorial serves as a tribute to a life lived and provides a focal point for remembrance, as well as a record for future generations. The type of memorial you choose is a personal decision.

  • What is memorialization for a cremation?

    You might choose ground burial of the urn. If so, you may usually choose either a bronze memorial or monument. Cremation niches in columbariums are also available at many cemeteries. They offer the beauty of a mausoleum setting with the benefits of above ground placement of remains. Many cemeteries also offer scattering gardens. This area of a cemetery offers the peacefulness of a serene garden where family and friends can come and reflect.

  • Can we scatter the cremated remains?

    If you wish to have your ashes scattered somewhere, it is important to discuss your wishes to be scattered ahead of time with the person or persons who will actually have to do the cremation ashes scattering ceremony, as they might want to let your funeral professional assist in the scattering ceremony. Funeral directors can also be very helpful in creating a meaningful and personal ash scattering ceremony that they will customize to fit your families specific desires. The services can be as formal or informal as you like. Scattering services can also be public or private. Again, it is advisable to check for local regulations regarding scattering in a public place-your funeral director can help you with this.

  • If I am cremated, can I be buried with my spouse even if he or she was in a casket?

    Yes -- Depending upon the cemetery's policy, you may be able to save a grave space by having the cremains buried on top of the casketed remains of your spouse, or utilize the space provided next to him/her. Many cemeteries allow for multiple cremated remains to be interred in a single grave space.

  • What do I need to know about income tax when I lose a spouse?

    Uncertainty about income tax issues can add to the stress experienced from the death of a spouse. You should meet with your family attorney and/or tax advisor as soon as possible to review your particular tax and estate circumstances. Bring a detailed list of your questions to the meeting. If you do not have an attorney or tax advisor, call the IRS toll-free at 800-829-1040 for answers to specific tax questions.

  • Is there financial help if I need it?

    There are a number of options available, including:


    • Determine if the deceased person qualifies for any entitlements. Check with the Social Security Administration, the Department of Veterans Affairs, and with your State Fund. Many people are entitled to get financial assistance with their funeral costs from these agencies if they qualify.
    • Review all insurance policies the deceased person has, including life insurance. Some life insurance policies have coverage clauses for funeral related costs.
    • Find local charities providing financial help for funeral expenses. Search for non profit organizations and for churches in your area.
    • Talk to your funeral director about cremation options - these can be much less expensive depending on your choices.
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